FAQ

If you are looking for information on live spot prawn pick-up and delivery, please click here.

Live Spot Prawn Season:

Where and when do I pick up my order?

When you place your order, you would be asked to choose a pickup location and date. You are picking up at either Ladner Wharf or False Creek Fishermen's Wharf. Please refer to your order confirmation for that information. Click here for details about pickup instructions, and you must check our Facebook page daily for boat arrivals and updates.

What do I need when picking up my order?

You will need to bring your order confirmation page and order number. It would be sent to you via email or text.

Am I guaranteed my live spot prawn pre-order?

The pre-order only guarantees the PRICE but the prawns are subject to availability, and you will have to line up like everyone else.

In Ladner, there are two separate lines, one for pre-orders and another for cash sales. 

At False Creek, there is only one line due to space limit. We recommend pre-order customers to arrive at around 1pm for pick-up. 

When is my delivery coming?

Our driver will message you on the day of as soon as they know their ETA. You get our fresh catch of the day so your live spot prawn delivery order is subject to boat arrivals. Please note, you MUST meet the delivery driver at the car where they will weigh and bag the prawns in front of you.

What happens if I don't get my pre-order?

We will issue full refunds or reschedule your pick-up if you don't get your order on your scheduled pick up date.

Can I purchase more live spot prawns?

Yes you are welcomed to purchase more at the wharf for $20/lb, subject to availability.

How much is market price for live spot prawns?

$20/lb (as of May 23, 2021)

Can I separate my live spot prawns into x bags?

Please do NOT request via email. You can ask when you pick up your prawns, or during delivery (they are weighed in front of you).

Do you ship to Calgary, or other major cities in Canada?

Yes we do. Please contact us for rates and details.


Other Seafood Pick Ups & Delivery:

Where do I pick up my order?

We will have designated pick up days and locations Click here for more information (also follow our Facebook page).

How much is delivery?

Please go to this page for more information on delivery.

Where do you deliver to?

You may enter your postal code when you check out to check if you are within our delivery area, which is a 25 km radius from Ladner Wharf. 

Areas we service: Burnaby | Coquitlam | Delta | Ladner | New Westminster | North Vancouver | Richmond | South Surrey | Surrey | Tsawwassen | Vancouver | White Rock | West Vancouver 

When do you deliver?

Delivery dates are subject to change but you can check our calendar upon check out to see availability. Deliveries are made anytime between 11am - 5pm depending on traffic. In rare and unique cases, we may have to do evening deliveries if we are getting inventory late that day.

When will I get my delivery?

You may choose your "preferred" delivery date with the calendar upon check out however it is not one hundred percent guaranteed. We will contact you if we cannot deliver on that day, and will arrange for another day that will work best for you. 

We will contact you the night before or morning of, to confirm your delivery time. If you are not home when we deliver, we will not attempt to do a second delivery. You must come to Ladner to pick up your order.

Is my delivery date guaranteed?

The date you originally choose is your "preferred" date and we will do our best however, we group deliveries to locations, so we may contact you if you need to do your delivery on another day.

When can't I choose a delivery date?

Please contact us for assistance but there are a few reasons you may not be able to choose a delivery date.

  • You may be out of our delivery radius.
  • You may have items in your cart that is not available for delivery that day. Please make sure you read product descriptions carefully. For example, we only¬†sell Live Dungeness Crab on Saturdays.¬†
  • The slot is greyed out because we are out of delivery slots on that day.
  • We do not delivery on Sundays.¬†

PLACING AN ORDER:

Help! I'm having troubles placing my order!

Please feel free to contact us via Facebook Messenger, or contact form and we can help you place an order. We are sorry if you have experienced any inconveniences and hope to resolve each case right away!

What happens after I place my order?

You will receive email confirmation and may also receive notifications with updates regarding your order. Please make sure you add our email to your safe senders list. If you did not receive a confirmation after placing an order, check your spam folder.

Am I guaranteed my order?

Due to the nature of the fresh / live seafood industry, your order maybe delayed so please plan for it just in case. However it is rare, and we try our hardest to get your order to you! Please check your email in case we send you updates.

My coupon code isn't working!

You may have an invalid item in your cart. In general, most of our coupon codes do not work with bundles and specific sale items.

I want to buy something but it is out of stock. When do I know when you restock?

To see our updates when we restock our great deals on wild-caught, local, and sustainable seafood, please make sure you prioritize our page on your Facebook news feed. We make announcements on both Instagram and¬†Facebook.¬†ūüźü

1. On the Facebook homepage, click the drop-down arrow on the top right and select "News Feed Preferences".

2. Select "Prioritize who to see first".

3. Choose "Pages only" in the view options. You can then select our page from there.

Now, you will be able to see our restock and other important announcements, and get first dibs to reserve some of our most popular items, such as our Wild Sable Fish! Yum!

What if I ordered other seafood products (that's not spot prawns)?

If you had other seafood products that you ordered with your spot prawns, please feel free to reply to this email if you would like to arrange pick up or delivery if you wanted those earlier than June 5th.

Can I buy live spot prawns from you directly?

We will be selling our fresh, live spot prawns at our boat in Ladner starting on June 5th, 2020. Our boat comes in daily when live spot prawn season begins.

Am I guaranteed my spot prawns?

We will try our best as fishing is very unpredictable, but if not, you will be getting a 100% refund if you don't get it on the date you want.

TRANSACTIONS:

Why do your prices fluctuate?

Our seafood product prices are dependant on market price and sources.

How do I pay by e-transfer / bank transfer?

You may e-transfer funds to: bclivespotprawns@gmail.com

Question: your FIRST NAME
Password: your ORDER NUMBER (if your bank requires 5 digits, add an extra 0 at the end)

How do I send an e-transfer?

Click here for instructions on how to send an Interac e-transfer.

REFUNDS:

Can I get a refund or cancel my order?

Absolutely! Please contact us directly and we will do it as soon as we can.

WHOLESALE / BULK ORDERS:

Do you have bulk discounts?

Yes! Please contact us through our form or Facebook Messenger.

COVID19:

How are we dealing with Covid-19?

Since spot prawn season begins on June 4th, all our fishermen will have been quarantined for 14 days prior to the day we begin harvesting live spot prawn.

Off the boat sales at our Ladner location: we maintain social distancing by only allowing 5 people at a time on our sales dock, lining up 6 feet apart. Our boats are stocked up with disinfecting supplies and gloves for everyone's health and well-being. Our staff maintains strict hygiene policy using masks, hand sanitizers, and gloves.

For delivery orders, our drivers will ensure contactless pick up. We will call or text you to notify you we are on the way, and you can choose to have them leave it at your door.

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Thank you so much for your supporting your local small businesses! :)