Refund policy

 

Returns/Refunds

We generally do not accept refunds since we sell perishable food items. However, if your order was damaged or you did not receive what you originally ordered, we would be happy to evaluate, and make it right.

Contact us at info@bclivespotprawns.com or use the form on our contact page. Please send include your order number and photos of your order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Gift Cards

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it may also take some time for your bank or credit card company to process and post the refund.